Pixel 7 Pro display issue highlights Google’s service shortcomings compared to Samsung

Top 3 Key Points:

1. Pixel 7 Pro Display Issues Persist: An Indian Pixel 7 Pro user faces the line-on-display problem 20 months after purchase, with no satisfactory resolution from Google.
2. Google’s Limited Warranty: Google’s extended warranty covers only the Pixel 8, leaving other Pixel models without free display replacements for similar issues.
3. Samsung’s Superior Support: Samsung offers free display replacements for quality defects, reinforcing its reputation as a more reliable choice for Android users.

Samsung Galaxy users are familiar with the display line issue, but the way Samsung handles these problems sets it apart from other brands. The recent case of a Google Pixel 7 Pro user in India has once again shown that Samsung’s support is far superior to Google’s.

This Pixel 7 Pro owner experienced the notorious line-on-display issue after using the phone for nearly 20 months. Unfortunately, the device was out of warranty, and it highlights a growing problem with OLED failures in Google devices, with no effective solution in sight.

In June, Google introduced an extended warranty for the Pixel 8 series, offering coverage for OLED vertical line issues for up to three years. However, this policy excludes all other Pixel models, leaving owners of older devices without the same protection. For the Pixel 7 Pro owner, this meant facing the possibility of having to discard an expensive phone because Google’s support declined to cover the cost of a display replacement.

Google’s community forums and Reddit threads are filled with similar complaints, where users report vertical lines appearing on their screens without any physical damage. The only option for these users is to pay out of pocket to replace the faulty display.

In contrast, Samsung provides free display replacements for quality defects, as long as the phone passes an inspection for physical or water damage. This commitment to customer service is one reason Samsung remains a trusted brand among Android users.

As Google prepares to launch its Pixel 9 series, the company must address these persistent display issues if it wants to build consumer trust. A flagship phone that costs around $1000 should last more than two years without major problems.

For consumers, it’s advisable to choose brands with reliable service centers nearby. Samsung continues to be the preferred choice for many, thanks to its consistent customer support. Without significant improvements in how it handles product defects, Google may struggle to keep up in the competitive smartphone market.